Delivery- and payment methods
Use of Service
Ceestashop online service is intended for private individuals, institutions and companies
(later referred to as Customer) who live / which are located in European Union countries
or in Norway and Switzerland.
You must be eighteen or older to order products from the Service.
All images, drawings, sound, graphics and text in Ceestashop is protected by worldwide
copyright and other proprietary laws and treaty provisions. Service Provider grants you
a limited license to access and make personal use of this site, and not to download,
except where specifically invited, nor to duplicate, sell or modify, any portion of this site
without express written authorization from Ceestashop.
Customer can register by filling out the register form and choosing a user name and
password. To register Customer must provide his/her real name, address, phone
number/ mobile phone number and e-mail address. In addition to above mentioned
information, the institutional and corporate customers must include the trade registry
number and VAT number.
By registration Customer warrants that he/she has read the provisions of this agreement,
agrees to these provisions and pledges oneself to comply with these provisions. The
Customer ordering on behalf of a company warrants that he/she has sufficient authority
to order the items in question and bind that company to the purchase.
The Customer accepts responsibility for all activities that occur under his/her account
or password. The Customer is solely responsible for maintaining the security of his/her
The Customer warrants to Ceestashop that the information he/she provides during the
registration process (and any notification of change of such information) is true and
correct. The Customer also warrants that he/she is over 18 years old.
Ceestashop is committed to respecting User ́s privacy. Ceestashop is the sole owner
of the information collected on ceestashop.fi/com. The information is used entirely and
only by us, except in cases where we use third party agents to perform certain functions
for us, such as credit card processing, delivering packages and fulfilling orders. In those
cases, we provide only the information necessary for the performance of those specific
Ceestashop does not transfer any information given by the Customer for third party
for any other purpose than processing the order. We will not sell, share or rent this
information to any other entity for any reason.
Ceestashop reserves right to transfer the information provided by the User to the
authorities in the case of infringement of laws and violation of good practice (bona
mores) by the User.
Customer has the right to examine, change and delete information about him/herself
from the register. Upon request we provide any site visitor who establishes his or her
identity to our satisfaction with access to information that we have collected from them.
Ordering and Payments
When an order is placed in the Ceestashop the binding sales agreement between
the Customer and Ceestashop is reached when the Customer receives an order
confirmation e-mail in which the availability and estimated delivery time are confirmed.
Unless otherwise agreed by Ceestashop, payment must be received by Ceestashop
prior to acceptance of an order. Ceestashop reserves the right to reject any order in its
All the product prices and delivery charges are displayed in euros (EUR) and all the
product prices and delivery charges include VAT (24% or 14%). By using the currency
converter the user can view the prices in his/her own currency.
The product price is the price displayed for the item on Ceestashop at the time of
ordering. Delivery charges are dependent on the country of delivery.
Ceestashop keeps the right to amend and change the prices at any given time.
Ceestashop always aims to deliver the ordered products to the Customer without
any delays. Normally the orders are prepared for delivery within 1-4 working days
from receiving the order. Delivery times vary from product to product. Delivery time is
determined by availability of the product and order destination.
Ceestashop shall not be liable for delays in performing or failure to perform any
obligations hereunder, which are directly attributable to causes beyond its reasonable
control (force majeure), including, but not limited to, fires, strikes, labor disputes,
war, acts or intervention by any governmental authority, failure of a common carrier,
supplier, hardware, software, browser, or communications equipment, or network failure,
congestion, or malfunction.
Ceestashop reserves the right to deliver different products ordered in the same time
separately. Ceestashop takes responsibility over the loss and damage of the product
occured during the delivery.
Cancellation and returns
Customer (except institutions and companies) has a fourteen-day right to return or
exchange a product according to Finnish consumer protection legislation. This returns
policy does not extend to products which are produced or altered according to the
The customer has a right to return a product if
- The order has been cancelled according to the terms and conditions by notifying
Ceestashop within 14 days of delivery,
- The product has not been used,
- The product is in the condition that the customer received it in and all the parts of the
product are included in the package and
- The product has been repackaged into its original package or an equivalent.
The product must be returned immediately after cancellation. When returning products
User will be responsible for the risk of damages.
Changes to the Service and this Agreement
Ceestashop reserves the right to make changes to the general terms and policies at any